3311-SC

Shipping & Delivery Policy

Effective Date: 1/1/2025

Thank you for shopping at www.collinets.com. We strive to process and deliver your orders as quickly as possible. Below are details about our shipping methods, delivery times, and related policies.

1. Order Processing Time

• Orders are typically processed within 1-3 business days (excluding weekends and holidays).
• Orders placed after 3:00 PM (CST) may be processed the next business day.
• During peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Methods & Delivery Times

We offer the following shipping options (subject to availability based on location):

Note: Delivery times are estimates and may vary due to carrier delays, customs (for international orders), or unforeseen circumstances.

3. Shipping Costs

• Free Shipping: Available on orders over $100 (Domestic Only).
• Flat-Rate Shipping: A minimum flat fee of $9.99 applies for orders below the free shipping threshold.
• Expedited & International Shipping: Calculated at checkout based on weight and destination.

4. Order Confirmation

• Once your order ships, you’ll receive a confirmation email with an order number.
• Track your order through the carrier’s website (USPS, FedEx, UPS, etc.).

5. International Shipping

• Customers are responsible for customs fees, taxes, or import duties (if applicable).
• Delivery times may vary based on customs processing.
• Collinets is not liable for delays caused by customs inspections.

6. Shipping Restrictions

• Some items may have restrictions based on destination (e.g., hazardous materials).
• PO Boxes and military addresses (APO/FPO) may have limited shipping options.

7. Undeliverable or Returned Packages

• If a package is returned due to an incorrect address, the customer will be responsible for reshipping costs.
• Refused or unclaimed shipments may incur return fees.

8. Damaged or Lost Packages

• If your package is lost or damaged during transit, contact us within 7 days of delivery at [support@collinets.com] with order details and photos (if applicable).
• We will work with the carrier to resolve the issue (refund or replacement subject to investigation).

9. Changes to Shipping Policy

Collinets Industries reserves the right to update this policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us

For any questions regarding this Copyright Policy, please contact us at:
Collins Industries
Email: sales@collinets.com
📞 Phone: +1 (346) 490 5455
📍 Address: 11261 Richmond Avenue, Suite G108, Houston, TX 77082

Thank you for choosing Collinets!

Last Updated: 4/29/2025