Thank you for shopping with Collinets Industries. We strive to ensure your complete satisfaction with every purchase. Please review our Return and Cancellation Policy below for details on how to proceed if you need to return or cancel an order.
- Order Cancellation
- Before Shipment: You may cancel your order at no charge if the request is made before the item has been shipped. Contact our customer service team immediately at sales@collinets.com or call +1 (346) 490 5455
- After Shipment: Once the order has been shipped, cancellation is no longer possible, and you may proceed with a return (see below).
- Returns & Refunds
We accept returns for most products within 30 days of delivery under the following conditions:
Eligibility for Returns:
✅ The item is unused, in its original packaging, and in resalable condition.
✅ The return is initiated within 30 days of delivery.
✅ A valid proof of purchase (order number/receipt) is provided.
Non-Returnable Items:
❌ Custom-made or personalized products.
❌ Products marked as “Final Sale” or “Non-Returnable” at purchase.
❌ Opened or used items (unless defective).
Return Process:
- Request a Return: Contact our support team at sales@collinets.com or log into your account to initiate a return.
- Return Authorization: We will provide a Return Authorization Number (RMA) and instructions.
- Ship the Item Back: Pack the item securely and include the RMA. Return shipping costs may apply unless the return is due to our error (e.g., wrong or defective item).
- Refund Processing: Once received and inspected, refunds will be issued within 5 to 10 business days to the original payment method.
Refund Details:
- Full Refund: Issued if the return is due to a company error (e.g., incorrect item, defect).
- Partial Refund: May apply if the item shows signs of use or is not in original condition.
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.
- Exchanges
If you need a replacement for a defective or incorrect item, we’ll gladly send the correct product at no extra cost. Contact us to arrange an exchange.
- Damaged or Defective Items
If your order arrives damaged or defective, notify us within 48 hours of delivery. Provide photos of the issue, and we’ll arrange a replacement or refund.
- Contact Us
For any questions regarding returns or cancellations, reach out to:
📧 Email: sales@collinets.com
📞 Phone: +1 (346) 490 5455
📍 Address: 11261 Richmond Avenue, Suite G108 Houston, TX 77082
We appreciate your trust in Collinets Industries and aim to make your shopping experience seamless. Thank you!
Note: This policy is subject to change without prior notice. Please check our website for updates.