At Collins Industries, we strive to ensure your orders are delivered promptly and efficiently. Please review our shipping policy below for details on delivery times, shipping methods, and other important information.
- Shipping Locations
We currently ship to all 50 U.S. states and offer international shipping to select countries. During checkout, you can verify if we deliver to your location.
- Processing Time
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- Custom or large orders may require additional processing time, which will be communicated via email.
- Shipping Methods & Delivery Times
We partner with trusted carriers (FedEx, UPS, USPS, and DHL) to ensure reliable delivery. Estimated delivery times vary based on your location and shipping method:
Shipping Method | Estimated Delivery Time (After Processing) |
|---|---|
Standard Ground Shipping | 3-7 business days |
Expedited Shipping | 2-3 business days |
Overnight Shipping | 1 business day (Order by 12 PM local time) |
Note: Delivery times are estimates and not guaranteed, as delays may occur due to carrier issues or unforeseen circumstances.
- Shipping Costs
- Free Shipping on orders over $100 (U.S. only, standard shipping).
- Shipping fees for smaller orders and expedited options are calculated at checkout based on weight, destination, and delivery speed.
- International orders may incur additional customs fees, taxes, or duties, which are the customer’s responsibility.
- Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number to monitor the progress of your package.
- Undeliverable or Returned Packages
- If a package is returned due to an incorrect address, the customer will be responsible for reshipping costs.
- Unclaimed packages may be refunded minus shipping fees.
- Backordered Products
Occasionally, an item is out of stock and is on backorder.
- Backordered items are charged in full at the point-of-sale, just like in-stock items. This is to reserve the item with the manufacturer or, in some cases, reserve an item that’s made to order.
- Within 24 hours of the order placement, we’ll notify you via email if items are backordered and the estimated shipping date.
- Prior to the shipping date, we will verify with the manufacturer or shipping warehouse that we are on track to ship. We’ll notify you via email if there is a reason for additional delay.
- If backordered items are confirmed as not shipped, the order MAY BE cancelled. Items that have left the manufacturer or original storage facility CANNOT be cancelled.
- To cancel a backordered item, contact customer service, and we’ll do our best to halt shipment. We’ll confirm your cancellation via phone or email, and credit or update your order.
- Damaged or Lost Shipments
- Damaged items? Contact us within 48 hours with photos of the product and packaging at sales@collinets.com
- Lost shipments? We’ll work with the carrier to resolve the issue or resend your order.
- Changes to Your Order
Need to update your shipping address or cancel an order? Contact us immediately at sales@collinets.com. Once an order is processed, changes may not be possible.
- Contact Us
For any shipping-related questions, reach out to:
📧 Email: sales@collinets.com
📞 Phone: +1 (346) 490 5455
🕒 Hours: Mon-Fri, 9 AM – 5 PM CST
Thank you for choosing Collins Industries! We appreciate your business and are committed to providing a seamless shopping experience.