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General Returns
With certain exceptions*, you may initiate a return for an item(s) within 90 days of receipt for a refund (minus return shipping). Returns outside of the 90-day return window will not be accepted. Refunds will be applied to your account (minus return shipping) once the item has been received and inspected through our warehouse.
For products without defects and or no error in order preparation /shipping, we can accept returns:
Within 48 hours, with a 0% restocking fee.
After 48 hours but within ten (10) days: 10% restocking fee.
After ten (10) days up to 90 days from the purchase date: 20% restocking fee.
No return is accepted after 90 days.
All returned products must be in factory original packaging and in resalable condition.
No returns will be accepted at Pride without an RMA attached to the return.
The customer will prepay freight on all returns.
To qualify for a general return, the item(s):
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout.
Defective Returns
You may initiate a return for most defective items within 60 days of receipt for a full refund. Once a return has been set up and the item has been returned to our warehouse, it will be inspected. A full refund will be applied to your account if the item is deemed defective.
To qualify for a defective return, one of the following must apply:
Item has a defect that hinders its usability for the purpose for which it was designed
Incorrect item was received
Customer Support Teams
All Products: (832) 407 1666
Email: returns@collinets.com
Collinets Industries is not responsible for any labour costs related to handling, installing, or uninstalling items purchased. Items that have had gasoline in them are NOT returnable due to shipping restrictions of hazardous material.