Warranty Policy

At Collinets Industries, we stand behind the quality of our cabinet hardware and related products. This Warranty Policy explains what is covered, what is not covered, and how to request warranty support.

1. Limited Warranty Coverage

Collinets Industries warrants that its products will be free from defects in material and workmanship under normal residential or commercial use for a period of one (1) year from the date of delivery, unless otherwise stated on the specific product page.

If a product is found to be defective during the warranty period, we may, at our discretion:

• replace the product
• provide a comparable substitute
• issue a refund or store credit for the defective product

This warranty applies only to products purchased directly from www.collinets.com or from an authorized Collinets seller.

2. What This Warranty Covers

This limited warranty covers:

• manufacturing defects
• defects in material
• defects in workmanship
• hardware failure under normal intended use

3. What This Warranty Does Not Cover

This warranty does not cover damage or issues caused by:

• improper installation
• misuse, abuse, or neglect
• normal wear and tear
• accidental damage
• exposure to harsh chemicals, moisture, or extreme conditions beyond intended use
• improper cleaning or maintenance
• unauthorized repairs, modifications, or alterations
• cosmetic damage occurring after installation or use, including scratches, dents, or finish wear not caused by a manufacturing defect

4. Finish and Appearance

Our products are designed to meet normal quality standards. Minor variations in finish, tone, or texture may occur between production batches and are not considered warranty defects.

Customers should inspect all items before installation. Products that have been installed are considered accepted unless there is a clear manufacturing defect.

5. Installation Responsibility

Proper installation is the responsibility of the customer or installer. Collinets Industries is not responsible for damage to products, cabinets, walls, surfaces, labor costs, or other related expenses resulting from installation, removal, or replacement.

6. Commercial and Project Orders

For bulk, custom, project-based, or commercial orders, warranty terms may vary based on the product type or written sales agreement. Where separate written terms apply, those terms will control.

7. Non-Transferable Warranty

This warranty applies only to the original purchaser and is non-transferable.

8. Limitation of Liability

To the maximum extent permitted by law, Collinets Industries shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to labor costs, loss of use, project delays, damage to surrounding property, or lost profits.

Our total liability under this warranty shall not exceed the original purchase price of the affected product.

9. How to Submit a Warranty Claim

To request warranty service, please contact us at:

Please include:

• your order number
• proof of purchase
• product name or SKU
• description of the issue
• clear photos showing the problem

10. Warranty Claim Review

Once we receive your claim, we will review the information and may request additional details. If the claim is approved, we will determine whether a replacement, substitute, refund, or store credit is appropriate.

Collinets Industries reserves the right to deny claims that do not meet the terms of this Warranty Policy.

11. Customer Rights

This warranty gives you specific legal rights. You may also have other rights which vary by state.